Service questions
Ask about expected operation, availability or a known workflow.
What it enables
Operational support for existing clients
Route service, payment and account questions through the support contacts established for your relationship.
Payment investigations
Provide the relevant non-sensitive reference through an authorised channel.
Access assistance
Resolve portal or user-administration issues using the approved process.
In practice
Before raising a request
Check
Review status information and internal approvals.
Collect
Gather the appropriate references without exposing credentials.
Contact
Use the support route defined for your organisation.
Connected by design
Specific context helps teams investigate faster
Include the service, date, currency and appropriate reference when using a secure support route.
Discuss your requirementsGlobal finance, connected
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